Q: Captions / Syncing?
Hi! I just tried out the free version to see if this would work for my work, and the clips generated are fantastic! My concern is that the captions that appear are completely incorrect compared to the words coming out of the speakers mouth. It's not a slight lag or a misspelled word. It's like completely different sentences. And all of the clips appear to be off like this. Is this user error?
Usama_reap
Apr 26, 2025A: Thank you so much for appreciation. We are glad you liked the clips. There are some cases (about 10%) where captions may have a slight lag, but if the captions are showing completely different sentences, that’s a different issue. Could you please share your video with us via email or in-app chat at hello@reap.video?
We look forward to helping you resolve this!
Apologies that you ran into this issue.
brycekPLUS
Verified purchaser
No apology needed! The app's selection of clips was amazing, so I'm motivated to learn if this is my error or just a a small quirk. Emailing now!
Thank you, Bryce. Yes, it was a small error that happened during a major release we pushed. For a short period, any videos processed received the wrong captions. We immediately patched the issue and reprocessed those videos to ensure accurate captions.
brycekPLUSVerified purchaser
Thank you! Based on the amazing quality of clips the Reap selected, I went ahead and purchased a Tier 3 license and love it! Subsequent clips have had **perfect** captions.
Thank you, Bryce, for your kind words. We are working to improve accuracy to the highest industry standards, and you will receive an update in a few days with even more accurate captions in all languages.